What if I am late in returning the item?

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• What is the process for the shipping, cleaning and returning of items?

  We offer two options for the handling of shipping, cleaning and returning of items. Self-Service and Warehouse Concierge Service. Each one offers additional Add-Ons to make the process even more convenient. Whether you have just a few items that you ...

• What if I don’t like the item I received?

  You have 24 hours after receiving the item to report any issues to customer service. You can find details on how to do this in the Orders Page.

• What happens if an item is damaged or lost?

  Louvelle closely monitors all user activity to ensure items are treated with care and respect, plus we make sure insurance coverage is applied on all Louvelle items. The item is insured for the entire time it is out of the Lender’s hands. If an item ...

• What happens if I damage or lose an item?

  We understand that accidents happen, that’s why we make sure insurance coverage is applied on all Louvelle items. Here’s how it works: The item is insured for the entire time it is out of the Lender’s hands. If an item is lost or damaged, insurance ...

• How does Louvelle ensure a trustworthy process for the sending and returning of such high quality personal items?

  We take trust and safety very seriously. ID verification is required to confirm the identity of all members. Invite-only membership to maintain a secure and reliable community on the platform. A Warehouse Concierge Service option that includes ...