How does the ordering process work?

How does the ordering process work?

Once you place your order, the Lender has 24 hours to accept it. If they do not accept, you won’t be charged. If they do accept, your card will be charged, and your order will be shipped to arrive on your requested rental dates.


You can track all past, current, and pending orders on the Orders Page in our app. This tab helps you:

  • See if your order has been accepted

  • Check the estimated delivery date

  • Track your shipment with FedEx

  • Receive reminders to return the item on time

  • Rate your Lender after the transaction

Note: You’ll have a chance to choose the Worry-Free Deductible Fee during the ordering process to give you extra assurance in the case of accidental damage. 

You will receive a reminder notification to return the item on a specific date, along with a barcode for drop-off at a FedEx location. You can just send the item back in the same box it arrived in.


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