What happens if an item is damaged or lost?
Louvelle closely monitors all user activity to ensure items are treated with care and respect, plus we make sure insurance coverage is applied on all Louvelle items. The item is insured for the entire time it is out of the Lender’s hands. If an item is lost or damaged, insurance will cover up to the Fair Market Value (FMV) as determined by the insurance carrier (not Louvelle). Keep in mind that the reimbursed amount may be lower than the original purchase price due to factors like wear, missing tags, etc.
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What happens if I damage or lose an item?
We understand that accidents happen, that’s why we make sure insurance coverage is applied on all Louvelle items. Here’s how it works: The item is insured for the entire time it is out of the Lender’s hands. If an item is lost or damaged, insurance ...
What if I don’t like the item I received?
You have 24 hours after receiving the item to report any issues to customer service. You can find details on how to do this in the Orders Page.
What’s the difference between listing an item and listing a look?
Listing an Item: This approach simply requires that you provide clear and detailed descriptions for Borrowers, but the more specific you are, and the more personality you add to your description, the more likely that renters will be interested. ...
What if my order is delayed?
We’re so sorry if this happens! Please reach out to our support team. If the item doesn’t arrive in time for your event, you can return it immediately for a full refund. If the item arrives late but you still want to use it, you may be eligible to ...
What if I am late in returning the item?
A fee of 50% of the rental price will be charged each day until it is returned.