What if I don’t like the item I received?

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• What happens if I damage or lose an item?

  We understand that accidents happen, that’s why we make sure insurance coverage is applied on all Louvelle items. Here’s how it works: The item is insured for the entire time it is out of the Lender’s hands. If an item is lost or damaged, insurance ...

• What happens if an item is damaged or lost?

  Louvelle closely monitors all user activity to ensure items are treated with care and respect, plus we make sure insurance coverage is applied on all Louvelle items. The item is insured for the entire time it is out of the Lender’s hands. If an item ...

• What’s the difference between listing an item and listing a look?

  Listing an Item: This approach simply requires that you provide clear and detailed descriptions for Borrowers, but the more specific you are, and the more personality you add to your description, the more likely that renters will be interested. ...

• What if I am late in returning the item?

  A fee of 50% of the rental price will be charged each day until it is returned.

• What is the process for the shipping, cleaning and returning of items?

  We offer two options for the handling of shipping, cleaning and returning of items. Self-Service and Warehouse Concierge Service. Each one offers additional Add-Ons to make the process even more convenient. Whether you have just a few items that you ...