What if my order is delayed?
We’re so sorry if this happens! Please reach out to our support team.
If the item doesn’t arrive in time for your event, you can return it immediately for a full refund.
If the item arrives late but you still want to use it, you may be eligible to either extend your rental period or receive a partial refund for the missed days. Contact us at care@louvelle.app to arrange this.
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How does the ordering process work?
Once you place your order, the Lender has 24 hours to accept it. If they do not accept, you won’t be charged. If they do accept, your card will be charged, and your order will be shipped to arrive on your requested rental dates. You can track all ...
What if I don’t like the item I received?
You have 24 hours after receiving the item to report any issues to customer service. You can find details on how to do this in the Orders Page.