Borrowing on Louvelle
What happens if I damage or lose an item?
We understand that accidents happen, that’s why we make sure insurance coverage is applied on all Louvelle items. Here’s how it works: The item is insured for the entire time it is out of the Lender’s hands. If an item is lost or damaged, insurance ...
What if I am late in returning the item?
A fee of 50% of the rental price will be charged each day until it is returned.
What if I don’t like the item I received?
You have 24 hours after receiving the item to report any issues to customer service. You can find details on how to do this in the Orders Page.
What if my order is delayed?
We’re so sorry if this happens! Please reach out to our support team. If the item doesn’t arrive in time for your event, you can return it immediately for a full refund. If the item arrives late but you still want to use it, you may be eligible to ...
How does the ordering process work?
Once you place your order, the Lender has 24 hours to accept it. If they do not accept, you won’t be charged. If they do accept, your card will be charged, and your order will be shipped to arrive on your requested rental dates. You can track all ...
How does the shopping process work?
You can use both the Shop Page and the Looks Page, depending on your personal preferences. If you already know what you’re looking for, feel free to use our Shop Page, where you can filter by rental dates, category, color, occasion, and more to find ...